deutsch
Prozess Management
Intense competition forces businesses and organizations to continually increase the level and quality of the services which they offer their customers. All products and services of a business originate through processes. Process management creates the framework for success by creating transparency, measuring process performance, and through the continual and integrated improvement of the processes.
Throughout these processes, process management creates a framework for decision-makers: process-relevant information is bundled together and local optimizations are replaced by means of improvements to multiple processes. 
Current changes in the general business conditions are further aspects which shift even greater focus to the issue of process management. The Basel Capital Accords (abr. Basel II) stipulate that the banks’ own capital backing for credits be pegged to the credit worthiness of the borrowers. The rating procedures applied to the measurement of the risk category incorporate not only financial indicators, but increasingly business management aspects and risk transparency as well. Here a documented process management system is a substantial advantage for a business striving for a favourable rating.